London, UK

• Managed a £3.2m operating budget and coordinated service delivery across 4 regional teams.
• Redesigned capacity planning, improving on-time delivery from 82% to 96% within 12 months.
• Built a monthly business review process connecting customer feedback, team capacity, and financial forecasts.

Manchester, UK

• Led cross-functional improvement projects that removed 20 hours of manual reporting each week.
• Developed procurement scorecards and renegotiated supplier terms, delivering £180k in annual savings.
• Supported expansion into 2 new regions with market analysis and operational launch plans.

Regional Delivery Playbook

• Created onboarding and quality-assurance standards adopted across 4 offices.

Community Enterprise Mentor

• Advised 8 early-stage founders on pricing, cash-flow planning, and service operations.

BSc, Management

First-class honours. CMI Level 5 Certificate in Management, 2020.

Remote

• Led onboarding research and redesign across web and mobile, increasing activation from 54% to 72%.
• Built an accessible design system adopted by 6 teams, reducing duplicate design work by 30%.
• Facilitated quarterly discovery workshops and mentored 3 designers through research, critique, and delivery.

New York, NY

• Designed the first mobile experience, supporting growth to 200,000 monthly active users.
• Ran 35 customer interviews and usability sessions to simplify invoicing and payment workflows.
• Partnered with engineers on responsive specifications and QA, reducing usability issues at launch.

Open Type Kit · typekit.example.com

• Created a free font-pairing tool used by 30,000 designers; led the research, identity, and interaction design.

Community Design Clinic · clinic.example.com

• Volunteer design mentor helping 12 local organisations improve their websites and service journeys.

BFA, Communication Design

Graduated with honours. Capstone: accessible wayfinding for public spaces.

London, UK

• Managed a £3.2m operating budget and coordinated service delivery across 4 regional teams.
• Redesigned capacity planning, improving on-time delivery from 82% to 96% within 12 months.
• Built a monthly business review process connecting customer feedback, team capacity, and financial forecasts.

Manchester, UK

• Led cross-functional improvement projects that removed 20 hours of manual reporting each week.
• Developed procurement scorecards and renegotiated supplier terms, delivering £180k in annual savings.
• Supported expansion into 2 new regions with market analysis and operational launch plans.

Regional Delivery Playbook

• Created onboarding and quality-assurance standards adopted across 4 offices.

Community Enterprise Mentor

• Advised 8 early-stage founders on pricing, cash-flow planning, and service operations.

BSc, Management

First-class honours. CMI Level 5 Certificate in Management, 2020.

Chicago, IL

• Cleaned and analysed 120,000 transaction records to identify seasonal demand and stock-out patterns.
• Built a Power BI dashboard used by 6 store managers to review sales and inventory each week.
• Presented replenishment recommendations that informed a pilot across 3 stores.

Chicago, IL

• Prepared survey data for a transport-accessibility study, documenting validation rules in Python.
• Created clear charts and statistical summaries for faculty presentations.

Chicago Bike Share Analysis · bikes.example.com

• Analysed 1.2m rides with SQL and Python; published an interactive dashboard on rider behaviour.

Student Food Pantry Forecast

• Built a weekly demand forecast and explained uncertainty to the student volunteer team.

BS, Statistics

GPA: 3.7/4.0. Coursework: regression, database systems, probability, and data visualisation.

New York, NY

• Led positioning and campaign strategy for 9 consumer brands across hospitality, wellness, and retail.
• Launched an editorial programme that grew qualified organic traffic by 64% over 12 months.
• Coordinated writers, designers, and photographers from creative brief through final delivery.

Brooklyn, NY

• Built a weekly newsletter from 2,000 to 18,000 subscribers with a 42% average open rate.
• Developed product stories and landing pages for 6 launches, testing messaging against customer feedback.
• Managed the editorial calendar and reporting for email, social, and organic search.

The Local Edit · localedit.example.com

• Independent interview series spotlighting 24 neighbourhood founders and creative businesses.

Small Brand Field Guide · guide.example.com

• Wrote a practical brand messaging guide used in workshops for independent makers.

BA, Communication

Magna cum laude. Editor of the student arts and culture magazine.

Seattle, WA · Hybrid

• Led a team of 4 engineers building a reporting platform serving 18,000 business accounts.
• Reduced API response times by 42% through query optimisation, caching, and workload profiling.
• Introduced contract tests and deployment checks, cutting customer-facing regressions by 35%.

Portland, OR

• Built TypeScript services and React interfaces for a multi-tenant subscription product.
• Migrated background jobs to a durable queue, reducing failed invoice processing by 80%.
• Partnered with design to ship accessible navigation and improve keyboard coverage.

Queue Inspector · queue.example.com

• Open-source dashboard for tracing background jobs; documented setup and maintained a contributor guide.

Neighbourhood Map · map.example.com

• Built a fast, accessible directory of community resources with offline-friendly search.

BS, Computer Science

Dean’s List. Teaching assistant for data structures and algorithms.

Remote

• Led onboarding research and redesign across web and mobile, increasing activation from 54% to 72%.
• Built an accessible design system adopted by 6 teams, reducing duplicate design work by 30%.
• Facilitated quarterly discovery workshops and mentored 3 designers through research, critique, and delivery.

New York, NY

• Designed the first mobile experience, supporting growth to 200,000 monthly active users.
• Ran 35 customer interviews and usability sessions to simplify invoicing and payment workflows.
• Partnered with engineers on responsive specifications and QA, reducing usability issues at launch.

Open Type Kit · typekit.example.com

• Created a free font-pairing tool used by 30,000 designers; led the research, identity, and interaction design.

Community Design Clinic · clinic.example.com

• Volunteer design mentor helping 12 local organisations improve their websites and service journeys.

BFA, Communication Design

Graduated with honours. Capstone: accessible wayfinding for public spaces.

Remote

• Led onboarding research and redesign across web and mobile, increasing activation from 54% to 72%.
• Built an accessible design system adopted by 6 teams, reducing duplicate design work by 30%.
• Facilitated quarterly discovery workshops and mentored 3 designers through research, critique, and delivery.

New York, NY

• Designed the first mobile experience, supporting growth to 200,000 monthly active users.
• Ran 35 customer interviews and usability sessions to simplify invoicing and payment workflows.
• Partnered with engineers on responsive specifications and QA, reducing usability issues at launch.

Open Type Kit · typekit.example.com

• Created a free font-pairing tool used by 30,000 designers; led the research, identity, and interaction design.

Community Design Clinic · clinic.example.com

• Volunteer design mentor helping 12 local organisations improve their websites and service journeys.

BFA, Communication Design

Graduated with honours. Capstone: accessible wayfinding for public spaces.

Seattle, WA · Hybrid

• Led a team of 4 engineers building a reporting platform serving 18,000 business accounts.
• Reduced API response times by 42% through query optimisation, caching, and workload profiling.
• Introduced contract tests and deployment checks, cutting customer-facing regressions by 35%.

Portland, OR

• Built TypeScript services and React interfaces for a multi-tenant subscription product.
• Migrated background jobs to a durable queue, reducing failed invoice processing by 80%.
• Partnered with design to ship accessible navigation and improve keyboard coverage.

Queue Inspector · queue.example.com

• Open-source dashboard for tracing background jobs; documented setup and maintained a contributor guide.

Neighbourhood Map · map.example.com

• Built a fast, accessible directory of community resources with offline-friendly search.

BS, Computer Science

Dean’s List. Teaching assistant for data structures and algorithms.

London, UK

• Managed a £3.2m operating budget and coordinated service delivery across 4 regional teams.
• Redesigned capacity planning, improving on-time delivery from 82% to 96% within 12 months.
• Built a monthly business review process connecting customer feedback, team capacity, and financial forecasts.

Manchester, UK

• Led cross-functional improvement projects that removed 20 hours of manual reporting each week.
• Developed procurement scorecards and renegotiated supplier terms, delivering £180k in annual savings.
• Supported expansion into 2 new regions with market analysis and operational launch plans.

Regional Delivery Playbook

• Created onboarding and quality-assurance standards adopted across 4 offices.

Community Enterprise Mentor

• Advised 8 early-stage founders on pricing, cash-flow planning, and service operations.

BSc, Management

First-class honours. CMI Level 5 Certificate in Management, 2020.

London, UK

• Managed a £3.2m operating budget and coordinated service delivery across 4 regional teams.
• Redesigned capacity planning, improving on-time delivery from 82% to 96% within 12 months.
• Built a monthly business review process connecting customer feedback, team capacity, and financial forecasts.

Manchester, UK

• Led cross-functional improvement projects that removed 20 hours of manual reporting each week.
• Developed procurement scorecards and renegotiated supplier terms, delivering £180k in annual savings.
• Supported expansion into 2 new regions with market analysis and operational launch plans.

Regional Delivery Playbook

• Created onboarding and quality-assurance standards adopted across 4 offices.

Community Enterprise Mentor

• Advised 8 early-stage founders on pricing, cash-flow planning, and service operations.

BSc, Management

First-class honours. CMI Level 5 Certificate in Management, 2020.